The customer is always right. Customers are not always right, quite often they get many things wrong, but successful customer service and client satisfaction is achieved with a constructive approach, so customers and clients always need to be handled in a non-judgmental and harmonious way that makes them feel highly valued (and right).

If you can successfully handle customers, then you can handle anyone. Therefore, it is essential for leaders and managers to possess customer service expertise.

I added this module quite late in the development of my MTA Portfolio, I wanted to include a focus on customer service and client satisfaction so I could sharpen my proficiency, both for my life coaching business and for any future customer/client facing role I may fulfill.

However, it turns out that this module was largely redundant as much of what it taught me I had already learned from previous courses and customer facing roles. 

7 Courses

Customer Service Foundations

Platform: LinkedIn

Institution: LinkedIn Learning

Started: 12/05/2020

Finished: 12/05/2020 

Go to course

 

Customer Service: Creating Customer Value

Platform: LinkedIn

Institution: LinkedIn Learning

Started: 10/11/2017

Finished: 10/11/2017

Go to course

 

Phone-Based Customer Service

Platform: LinkedIn

Institution: LinkedIn Learning

Started: 12/05/2020

Finished: 12/05/2020 

Go to course

 

Customer Service: Managing Customer Expectations

Platform: LinkedIn

Institution: LinkedIn Learning

Started: 14/05/2020 

Finished: 14/05/2020 

Go to course

 

Writing Customer Service Emails

Platform: LinkedIn

Institution: LinkedIn Learning

Started: 14/05/2020

Finished: 15/05/2020

Go to course

 

Serving Customers Using Social Media (2016)

Platform: LinkedIn

Institution: LinkedIn Learning

Started: 15/05/2020

Finished: 16/05/2020 

Go to course

 

Working with Upset Customers

Platform: LinkedIn

Institution: LinkedIn Learning

Started: 16/05/2020

Finished: 16/05/2020 

Go to course

 

 
When dealing with people, remember you are not dealing with creatures of logic, but with creatures bristling with prejudice and motivated by pride and vanity.

Dale Carnegie, How to Win Friends and Influence People, 2006:13