Human beings are highly emotional creatures who feel first, think later, generally put their own interests first and can struggle to compromise if they are not sold on the value of doing so. Resolving conflicts and negotiating constructive outcomes are essential skills for any leader or manager to master, but negotiation and conflict management are not just invaluable professional skills, they are essential life skills for anyone to possess. 

In the early stages of my MTA Portfolio, before it had much structure or direction, I added the course Negotiation and Conflict Management because I knew it would serve me good no matter what I ended up doing. 

Then, as my portfolio became more fleshed out and I was promoted into a managerial role for my weekend nightshift job, I added a further negotiation course and the Coursera MOOC specialization Conflict Management so that I could get more practical and really hone my negotiation and conflict resolution skills. 

As I learned with my public speaking module, speaking less and listening more is a huge part of acheiving success in negotiation and conflict management.

6 Courses

The Art of Negotiation

Platform: Coursera

Institution: University of California, Irvine

Started: 04/09/2015

Finished: 09/09/2015

Go to course on Class Central

 

Negotiation and Conflict Resolution

Platform: Open2Study

Institution: MGSM

Started: 22/03/2014

Finished: 22/04/2014

Go to course on Class Central

 

Types of Conflict

Platform: Coursera

Institution: University of California, Irvine

Started: 02/01/2017

Finished: 19/06/2017

Go to course on MOOC List

 

Conflict Resolution Skills

Platform: Coursera

Institution: University of California, Irvine

Started: 08/01/2017

Finished: 18/06/2017

Go to course on Class Central

 

Intercultural Communication and Conflict Resolution

Platform: Coursera

Institution: University of California, Irvine

Started: 10/01/2017

Finished: 12/06/2017

Go to course on Class Central

 

Conflict Management Capstone Project

Platform: Coursera

Institution: University of California, Irvine

Started: 20/06/2017

Finished: 17/07/2017

Go to course on Class Central

 

Skill at negotiation obviously matters for excellence in professions like law and diplomacy. But to some extent everyone who works in an organization needs these abilities; those who can resolve conflict and head off trouble are the kind of peacemakers vital to any organization. 
In a sense, a negotiation can be seen as an exercise in joint problem solving, since the conflict belongs to both parties. The reason for the negotiation, of course, is that each side has its own competing interests and perspective and wants to convince the other to capitulate to its wishes. But the very act of agreeing to negotiate aknowledges that the problem is a shared one and there may be a mutually satisfying solution available. In this sense, negotiation is a cooperative venture, not just a competitive one.

Daniel Goleman, Working with Emotional Intelligence, 1998:180