The customer is always right. Wrong. Customers are not always right, quite often they get many things wrong. But successful customer service and client satisfaction is achieved with a constructive approach. Customers and clients always need to be handled in a non-judgmental and harmonious way that makes them feel highly valued (and right).

If you can successfully handle customers, then you can handle anyone. Therefore, it is essential for leaders and managers to possess customer service expertise.

I added this module quite late in the development of my MTA Portfolio, I wanted to include a focus on customer service and client satisfaction so I could sharpen my proficiency, both for my life coaching business and for any future customer/client facing role I may fulfill.

However, it turns out that this module was largely redundant as much of what it taught me, I had already learned from previous courses and customer facing roles.