Leadership and Management
Module 4
Negotiation and Conflict Management
6 Courses
The Art of Negotiation Platform: Coursera Institution: University of California, Irvine Started: 04/09/2015 Finished: 09/09/2015 Negotiation and Conflict Resolution Platform: Open2Study Institution: MGSM Started: 22/03/2014 Finished: 22/04/2014 Types of Conflict Platform: Coursera Institution: University of California, Irvine Started: 02/01/2017 Finished: 19/06/2017 Conflict Resolution Skills Platform: Coursera Institution: University of California, Irvine Started: 08/01/2017 Finished: 18/06/2017 Intercultural Communication and Conflict Resolution Platform: Coursera Institution: University of California, Irvine Started: 10/01/2017 Finished: 12/06/2017 Conflict Management Capstone Project Platform: Coursera Institution: University of California, Irvine Started: 20/06/2017 Finished: 17/07/2017
“Skill at negotiation obviously matters for excellence in professions like law and diplomacy. But to some extent everyone who works in an organization needs these abilities; those who can resolve conflict and head off trouble are the kind of peacemakers vital to any organization.
In a sense, a negotiation can be seen as an exercise in joint problem solving, since the conflict belongs to both parties. The reason for the negotiation, of course, is that each side has its own competing interests and perspective and wants to convince the other to capitulate to its wishes. But the very act of agreeing to negotiate aknowledges that the problem is a shared one and there may be a mutually satisfying solution available. In this sense, negotiation is a cooperative venture, not just a competitive one.“
Daniel Goleman, Working with Emotional Intelligence, 1998:180
Human beings are highly emotional creatures who feel first and think later. Generally, they put their own interests first and can struggle to compromise if they are not sold on the value of doing so. Resolving conflicts and negotiating constructive outcomes are essential skills for any leader or manager to master. But negotiation and conflict management are not just invaluable professional skills, they are essential life skills for anyone to possess.
In the early stages of my MTA Portfolio, before it had much structure or direction, I added the course Negotiation and Conflict Management because I knew it would serve me good no matter what I ended up doing.
Then, as my portfolio became more fleshed out and I was promoted into a managerial role for my weekend nightshift job, I added a further negotiation course and the Coursera MOOC specialization Conflict Management. I did this so that I could get more practical with my studies and really hone my negotiation and conflict resolution skills as I exercised them in my professional roles.
As I learned with my public speaking module, speaking less and listening more is a huge part of achieving success in negotiation and conflict management.